Shopify SOPS
1.) Log in Shopify Go to orders 2.) Search : Order number, customer name, address 3.) Customers order View 4.) Right side order ...
Tue, 6 Sep, 2022 at 11:04 AM
Locate Customer Order information. Under the timeline section, locate the Gift Card Code link. Right click to open in new tab for review. 3. Rev...
Mon, 3 Oct, 2022 at 2:32 PM
Go to Shopify Select – Create Order (Top right corner) 2. Check if Items are available Select Browse Products 3. Search for ...
Mon, 3 Oct, 2022 at 1:28 PM
Inventory checks are essential when clients contact in inquiring about certain products. This is necessary when creating a new order/reshipment for the clie...
Wed, 17 Mar, 2021 at 4:26 PM
PURPOSE: When a client does not know their gift card number, we can provide them the git card numbers in the Portal. DEFINITIONS: Clutch – Platfor...
Wed, 17 Mar, 2021 at 5:02 PM
1. Under Customers, search the email address 2. On the top left corner of the page, select the “disable account” option 3. Confirm to dis...
Thu, 16 Mar, 2023 at 6:31 AM
The Customer section of Shopify will allow you to review the following. Confirm if a customer has an account or accepts marketing emails How long the cus...
Thu, 16 Mar, 2023 at 7:02 AM
Issuing Store Credit Gift Cards -SOP Purpose: When we are unable to refund original form of payment or we are assisting a customer who purchased in sto...
Mon, 3 Oct, 2022 at 2:27 PM
Enabled – Customer has accepted and verified their email by confirming the link provided to set up their account. A confirmation email is also sent when t...
Wed, 10 Nov, 2021 at 5:49 AM
PURPOSE: If the client has issues logging into their account, we can send the client an email to reset their password. DISTRIBUTION: Call...
Mon, 15 Mar, 2021 at 9:13 AM