PURPOSE:

            If the client has issues logging into their account, we can send the client an email to reset their password.

DISTRIBUTION:

• Call Care
• Escalations
  
  

PROCEDURE:

1. Open Shopify.
2. Select the Customers’ tab on the left side.
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3. Select the search bar under the Customers page. Type in the client’s first and last name or email.
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4. Select Reset password under the client’s name. 
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5. A prompt will pop up confirming if you want to Reset the password. Select Reset password.
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6. Advise the client to check their inbox and junk mail for the email.