Shopify SOPS
PURPOSE: An agent would need to perform this task when a client has received a damaged order or did not receive their order at all. We would recreate and ...
Wed, 14 Sep, 2022 at 9:40 PM
Updating Customer Profile Information on Shopify 1. Locate the Customer Name on the top right corner of the page. Right click to open in another tab. ...
Wed, 17 Mar, 2021 at 4:24 PM
PURPOSE: Tracking numbers on an order is important for us to locate where the package currently is. This will help agents determine if the order was deliv...
Mon, 3 Oct, 2022 at 2:52 PM
PURPOSE: When you are trying to find an order in Shopify, there are a few places you can use to search the customer’s information to locate a customer. ...
Mon, 3 Oct, 2022 at 3:12 PM
Purpose: To help maintain an accurate status for Unfulfilled Orders in Shopify. Unfulfilled orders that require a full refund should be canceled altogether...
Thu, 29 Apr, 2021 at 4:22 PM
PURPOSE: How to reship EU orders to avoid having the customer pay an extra custom fee. Countries who are still subject to customs fees are Bosnia, Serbia, ...
Wed, 14 Sep, 2022 at 9:38 PM
Issuing Refunds to Orders with Out of Stock Items -SOP Purpose: When the warehouse does not have inventory to fulfill a product or order, we must adj...
Thu, 22 Sep, 2022 at 11:15 AM
Step 1: Open Shopify Search customers email Under- Customers Step 2: Select manage under- Tax settings Step 3: Uncheck - Collect Tax &a...
Wed, 14 Sep, 2022 at 9:59 PM
Issuing Refunds to Orders with Out of Stock Items -SOP Purpose: When the warehouse does not have inventory to fulfill a product or order, we must adj...
Mon, 22 Nov, 2021 at 12:51 PM
PURPOSE: When you need to process a refund for shipping fee, honored promo, or any other order issue. DISTRIBUTION: Callcare Team Escalations Team ...
Tue, 6 Sep, 2022 at 3:06 PM