PURPOSE: When you are trying to find an order in Shopify, there are a few places you can use to search the customer’s information to locate a customer.
DISTRIBUTION:
- Callcare Team
- Escalations Team
PROCEDURE:
You can search for customers under 3 location in Shopify
- The search bar at the top of the Shopify page
- The Orders Section
- The Customers Section
*Click on images to view larger
For the Order Section you can search use the following:
- Customer Email
- Customer First and Last Name
- Customer’s Line 1 Address For example: 0004 Example St.
For the Search Bar section, you can search use the following:
- Customer Email
- Customer First and Last Name
- Phone Number
For the Customers section, you can search use the following:
- Customer Email
- Customer First and Last Name
- Customer’s Line 1 Address For example: 0004 Example St
- Phone Number
****If you are searching for a Morphe customer, Run this search on all Sites in case customer used incorrect site***
