Agent SOPS
Purpose: When the tracking is invalid/label created, we would need FOUR business days to pass if the order may update. Procedure: Locate the order nu...
Mon, 17 Oct, 2022 at 9:15 AM
Locating expired Promo sale prices in Shopify SOP PURPOSE: How to search for an expired Promo product price in Shopify. If a promo has expired bu...
Thu, 16 Mar, 2023 at 2:54 PM
Forma Brands Reporting Issues or Trends SOP Reporting Issues or Trends SOP Purpose: To help direct any reoccurring issues or trends that we notice in ...
Wed, 12 Apr, 2023 at 4:11 PM
PURPOSE: Educate agent to screen phone calls that are received for Forma Call Center SERVICE LEVEL AGREEMENT Phone Call informat...
Thu, 13 Apr, 2023 at 11:59 AM
Adding Items to Existing Orders SOP PURPOSE: Customers may email in to request to add items to an already existing order. Unfortunately, we cannot a...
Tue, 14 Sep, 2021 at 12:05 PM
PURPOSE: To reference and process FORMA brands returns received by our 3rd-party warehouse team. Returns for orders will be received and processed at our 3...
Thu, 30 Mar, 2023 at 9:45 AM
PURPOSE: Both Narvar and Shopify tracking numbers for International packages are not updating properly and therefore invalid. When we come across this issu...
Fri, 2 Apr, 2021 at 8:15 AM
Clutch Gift Cards Overview When a purchase is made for a Gift Card on the website or at a retail store, the transaction is recorded on the Clutch ...
Tue, 6 Apr, 2021 at 10:02 AM
Goal: To transfer the Spanish caller to email - so that the Escalations team can continue assisting customer. Need to obtain order ID, phone number, or ...
Thu, 23 Mar, 2023 at 11:09 AM
NEW! Hassle Free Returns Incubated Starting: January 31, 2022 Officially Launched: February 15, 2022 Official Website Return Policy:...
Thu, 1 Jun, 2023 at 1:25 PM