Agent SOPS
There are 2 core channels customers can purchase FORMA Brands products. Each channel should be viewed as an independent silo and can never be comingled with...
Thu, 16 Mar, 2023 at 3:28 PM
Purpose: To help properly identify and direct claims of "Delivered Not Received" for either instant reshipment or to be Escalated for further revi...
Tue, 9 May, 2023 at 2:53 PM
Purpose - To provide the customer with an invoice that will include the total amount of VAT/TAX paid for an order. Locate the order Under Mor...
Mon, 17 Oct, 2022 at 9:49 AM
What is Customer Service? Watch video: Video Why is Customer Service Important? FORMA Customer Service Core Pillars 1. Respond as quickly as...
Wed, 12 Oct, 2022 at 2:37 PM
Purpose: How to process refunds added to the Honored Promo Sheet via Shopify. Distribution: CSOPS Escalations Team Requirements: Access to all Bra...
Thu, 16 Mar, 2023 at 3:31 PM
PURPOSE: A transaction that is not authorized by a customer is referred to as fraudulent. A fraudulent transaction can result in a chargeback, which can ca...
Mon, 27 Mar, 2023 at 12:14 PM
PURPOSE: To properly document and obtain quality information when we receive a customer complaint for damage, defective or adverse reaction for FORMA brands...
Thu, 20 Apr, 2023 at 2:44 PM