Escalation Agents SOPS
PURPOSE: Orders captured as potential risk that need to be reviewed for cancelation or release DEFINITION: A list of indicators used by Shopify to de...
Thu, 25 May, 2023 at 12:31 PM
What is ROM? R = Radial O = Order M = Management This is the backend system to view orders and the order status Common Customer Requests: Where is...
Wed, 5 Apr, 2023 at 9:45 AM
Purpose: Report received by Narvar showing all shipments that have been deemed undeliverable and returned to sender used by escalations team to proactively ...
Thu, 29 Sep, 2022 at 12:31 PM
Purpose: Feedback submitted by customers via Narvar that is used to proactively outreach customers and resolve or improve any unsatisfactory experience. ...
Thu, 29 Sep, 2022 at 12:49 PM
Purpose: Returns processed by warehouse for EU/UK that need to be actioned on Shopify. Requirements: Access to Box File- Returns 2022- EU/UK Tabs- ht...
Thu, 29 Sep, 2022 at 3:35 PM
Morphe Rewards Program Annex Cloud Account Overview What is Annex Cloud? Annex Cloud has a unique unified platform for Customer Loyalty that create...
Wed, 2 Aug, 2023 at 12:48 PM
This SOP explains how to request a refund for labels created that have not been used by the customer after 10 days from the date issued. This applies ON...
Tue, 18 Apr, 2023 at 10:20 AM
Overview The PowerReviews platform includes feedback from customer experiences that help us to facilitate proactive interaction with our customers and b...
Thu, 2 May, 2024 at 10:32 AM