What is ROM?

R = Radial

O = Order

M = Management

This is the backend system to view orders and the order status

Common Customer Requests:

• Where is my order
• Cancel my order
• Change my address

ROM Access

ROM Link: https://romui.radial.com/en/session/new

Username: CSMORPHE@MPHNA

PWD : Welcome123@

Action:

1. Login:

2. Home screen:

3. Locate Brand menu in upper-right corder, click to change to another brand

4. Only click on BOLD to switch brands

5. Once on desired brand, navigate to upper left corner and click on the 3 parallel lines > ORDERS

6. The correct prefix must be used for the proper Brand, or else the system will not be able to lookup an order

7. Add brand prefix + Order ID, then click SEARCH

8. Note order status, this order is on backordered

If status is backordered

Send email to Chris and Eric to request BO adjustments

TO: christopher.ho@formabrands.com + eric.larson@formabrands.com

CC: csops@morphe.com

Subject Line: Backorder Adjustments – DATE

Tips:

Be very clear to list Order IDs by brand to help team effectively adjust orders

To avoid multiple emails, only email twice per day

If order is in backorder in ROM and customer wants to cancel

Order can be canceled as long as status is showing BACKORDER- Cancel option will be at the bottom right corner.

Example:

Special note – for backorder address modifications

If a customer has requested an address modification, but the order is on backorder, we much first ask Chris and Eric to clear the backorder – THEN the order drops to the warehouse to be fulfilled and there is a very short window to email Radial teams to modify address

If order is NOT backordered in ROM:

1. Email radial teams:

Rialto: DL-OperationsRialto2@radial.com

Easton: formaresolutionESTN@radial.com

+ CSOPS

(Remove Yesenia + Stacy) 

Track request on Order Stat