Escalation Agents SOPS
Rewards Program Adding Points for In-Store Purchase – SOP Purpose: How to add points for qualifying in-store purchases. The action must be noted on ...
Tue, 1 Nov, 2022 at 2:37 PM
Confirm with the customer where they want their prepaid label sent to. Open a new email in Outlook To: Morphe.operations@sci.com, Rupa.Shiwlochan@sci.ca...
Tue, 1 Nov, 2022 at 2:48 PM
PURPOSE: With Quantum UPS, we can reroute the package for any orders that we deemed as fraud or should not be delivered to Ship-To address. DISTRIBUT...
Fri, 2 Apr, 2021 at 8:03 AM
Requesting a Pre-Paid Label from Quantium AU Pre-Paid Return Labels provided by the Quantium Australia team will return to the AU Quantium warehouse f...
Thu, 29 Sep, 2022 at 12:29 PM
Purpose: How to review an order that has been flagged as high risk of fraud in the Clutch Portal Distribution: CSOPS Escalations Team Requirement...
Mon, 31 Oct, 2022 at 9:23 AM
Rewards Program Adding Customer Birth date for Reward – SOP Purpose: How to add birthdays for customers to have access to claiming birthday rewar...
Tue, 1 Nov, 2022 at 11:28 AM
Data Removal Requests – SOP Purpose: How to log and notify the IT Team when a Data Removal Request is received and how to action under Turn To. When ...
Fri, 29 Jul, 2022 at 7:10 AM
Unsubscribe Customer from Salesforce and Shopify -SOP Purpose: When a customer no longer wants to receive marketing emails from us or had received an ...
Wed, 27 Jul, 2022 at 7:53 AM
Purpose: To create return labels for US customers for Morphe and Jaclyn Cosmetics. Process: 1. Open Stamps App. Username : Morphe105 Password: sa...
Wed, 12 Apr, 2023 at 1:28 PM