PURPOSE:

With Quantum UPS, we can reroute the package for any orders that we deemed as fraud or should not be delivered to Ship-To address.

   

DISTRIBUTION:

  • Escalations

PROCEDURE: 


  1. Copy the tracking number from the client’s email.
    1. If the client did not provide the tracking number for their order, copy the tracking number from the order in Shopify.
  2. Open UPS.com in separate tab.
  3. Log into the account.
    1. Username: MORPHE_CS
    2. Password: MPHQV1!
  4. Paste the tracking number into the tracker. Press next.
  5. Check the current status of the order.
    1. If the order has been delivered, do not continue.
  1. Select Delivery Options.
  1. Select Return to Sender and select Next.
  1. Confirm the reroute address.
  2. Confirm the Delivery Address and select Finish.

10. Notate the client’s order on Shopify to confirm the reroute was successful/unsuccessful.