Purpose: To create return labels for US customers for Morphe and Jaclyn Cosmetics.


Process:


1. 

Open Stamps App. 

Username : Morphe105

Password: safe1212


2. 

Go to the top right corner under File, select Email Return Label



3. Fill out the following 


Ship From: Customers name and shipping address 


Return To: Select Brand in your Contacts list, all US returns arrive at the same Rialto location the only thing that changes is the Brand name: Jaclyn Cosmetics or Morphe




Email label To: Agent email address 


RMA Number: is the order number and your initials 




Weight: Check weight on Shopify Order, consider only items being returned. You may upgrade the box if needed. 



4.

Once you have entered all required fields you can Send Email, and the label will arrive in your outlook. 

5.

Go to your personal work email, Open and select the Download return label.




8.    

Save and attach the return label to the ticket and Shopify order you are responding to. 

When the attachments are saved, we are able to resend them to the customer if necessary, unsaved label links expire after 48 hours.