This SOP explains how to request a refund for labels created that have not been used by the customer after 10 days from the date issued.  This applies ONLY to labels created for US orders.

1. Navigate to 

https://print.stamps.com/Webpostage/default2.aspx

Username: Morphe105

PW: Safe1212

2. Click "sign in"

3. Click "Request a Refund" 

4. Selec all stamps created that are older than 10 days from the date you are requesting the refund.

5. Click "refund"

6. Take a screenshot of the refund total to save for our records, and save it as Stamps Refund Request ( today's date).

7. Click Submit

8. Click "Done"