Resource
Forma Brands General - Forma Brands inquiries do not use this as a product unless the email is for Forma Brands as a company. Forward any order-related issu...
Fri, 30 Sep, 2022 at 12:23 PM
Inbound Call – Use for Any Incoming Phone Calls received Outbound Call – Use for Any outgoing phone calls placed Narvar- Use for Narvar feedback o...
Wed, 7 Apr, 2021 at 9:21 PM
Logging Fake Morphe Websites Reported by Customers SOP PURPOSE: Unfortunately, there are many false websites pretending to be Morphe. Potential custom...
Thu, 13 May, 2021 at 3:16 PM
Level 1 Level 2 Level 3 Level 4 CallCare Agent CallCare Leads Escalations Agents Escalations Leadership General Inquiry 1. Don...
Fri, 21 Apr, 2023 at 10:53 AM
Brand/ Country Carrier Name Starting Prefix Carrier Tracking Link Universal Tracking Sites Morphe US UPS 1Z https://www.ups.co...
Fri, 14 Apr, 2023 at 3:24 PM
This shipping guide walks you through the common pre- and post-fulfillment issues that could arise so that we can adequately identify where in the process a...
Tue, 27 Jun, 2023 at 2:11 PM
Root Cause = Why did the customer contact us? 3PL Adjustment -OOS -When a customer initiates a ticket because their order was adjusted due to ou...
Mon, 26 Jun, 2023 at 2:15 PM
US Accounts Nicole & Noemie: M2 @ Target Erin: Morphe & M2 @ Ulta & Ulta @ Target Ali & Audrey: Morphe @ Sephora CA & MEX, & o...
Thu, 6 Jul, 2023 at 10:20 AM