Inbound Call – Use for Any Incoming Phone Calls received 

Outbound Call – Use for Any outgoing phone calls placed 

Narvar- Use for Narvar feedback or undeliverable outreach any time you need to email the customer due to feedback shared through Narvar. 

Turn To - Use for Any time we need to email the customer due to feedback shared through Turn To Flagged for CS or Answering any questions from Q&A. 

Instagram - Use for Any time we need to email the customer due to feedback shared from Instagram. 

Twitter - Use for Any time we need to email the customer due to feedback shared from Twitter.

Customer Service Survey - Use for Any time we need to email the customer due to feedback from their customer satisfaction response. 

UK “Order” Tag -?????

Hero Chat - Use for Any emails we received through the widget customer service section.