Freshdesk SOPS
The merge action is irreversible, and causes the following things to happen: One of the tickets becomes the primary ticket (you get to choose). The others...
Mon, 15 Mar, 2021 at 9:14 AM
Tickets that are forwarded from a third party will not allow the option to respond to the customer directly and will need to be modifying prior to respondi...
Wed, 17 Mar, 2021 at 5:00 PM
Cancelation and address change requests can be submitted to the warehouse team if the order status is still showing as “Unfulfilled”. Cancelation requests a...
Wed, 19 Apr, 2023 at 9:25 AM
PURPOSE: In Freshdesk, we have the option to create a ticket and send an email. Creating a ticket will submit the inquiry in Freshdesk, but the custome...
Mon, 7 Jun, 2021 at 11:29 AM
PURPOSE: To help obtain more data points for quality-related issues. DEFINITION: new ticket fields that have been added to save even more details ab...
Wed, 2 Feb, 2022 at 9:47 AM