1. Customer Calls in

    1. Question about a product

  2. Greeting

    1. “Thank you for calling Morphe. My name is ______. How may I help you?”

  3. Acknowledgment statement, “I’ll be happy to answer your product questions today.”

  4. Ask what item the customer has questions about

  5. Research the item online

  6. Provide the customer with correct product information

    1. If you do not have the correct answer

      1. Send to Escalations 

  7. Ask if there is anything else you can help with.

  8. Thank the customer for calling

  9. NOTATE the account

  10. Wrap Call

    1. PRODUCT INQUIRY